MacLellan Rubber are celebrating being re-accredited to the ISO
9001:2015 quality standard, following a tough audit of updated processes.
9001 is an internationally recognised quality management system which is used to demonstrate that companies can consistently provide products and services that meet customer and regulatory requirements.
MacLellan Rubber is renowned for customer service
and our team work hard to ensure that the information about our products is technically accurate and fully traceable, that we supply products that will meet our customer’s end-user requirements, and we deliver consistently high quality customer service and technical support.
Andrew Onions, director at MacLellan Rubber, said: “We continue to invest heavily in automating our management system and procedures to eliminate opportunities for error. Our use of technology and ability to monitor and review many of our quality processes on a daily basis was noted as being far in advance of most companies in our service sector.”
The auditor specifically commented on the following strengths:
- Our Traceability and ability to provide documents quickly and easily;
- The speed and quality of our report generation enabling us to continuously monitor and improve quality performance.